Position title
HR Officer
About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In a disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been operating in Nepal since 2005, implementing programs in food security, agriculture, market development, financial services, youth engagement, climate change adaptation and disaster risk reduction. We take a systems-based approach in our programming, with the aim of improving the lives and potential of vulnerable individuals and communities across Nepal. Mercy Corps Nepal currently has a portfolio consisting of approximately six key programs valued at over $25 million, including four offices across Nepal and nearly 100 staff. The main programming areas include Sudarprachim and Karnali provinces, many of which are in remote areas.

Program / Department Summary

The Human Resources Department in Mercy Corps Nepal is responsible for providing effective HR policies, procedures, and people-friendly guidelines and support. This includes but is not limited to talent acquisition & development, onboarding, timely facilitation and oversight of performance management, compensation & benefits administration, disciplinary & grievance handling, team data management, update of required HR Policies & Procedures in line with local law and Global MC requirement as well as successful off boarding of all team members. More recently, gender, diversity and inclusion, as well as safeguarding, have become key agency priorities for which the HR department plays a key role.

General Position Summary

The Human Resources (HR) Officer will work under the supervision of the Senior HR Manager to ensure smooth functioning of Human Resource Department and fulfillment of all day-to-day HR functions in Mercy Corps Nepal. They are responsible for delivering a proactive and solutions-based approach for resolving issues ensuring that staff are effectively resourced, managed and developed.

As gender equality and social inclusion (GESI) and good governance are crucial cross-cutting components of MC programs, the HR Officer is required to own these components and ensure GESI sensitivity and integration and good governance practices in their area of work.

Essential Job Responsibilities

The specific duties and responsibilities of the Human Resources Officer include, but are not limited to, the following:

Human Resources Management

  • Stay updated of local and Mercy Corps wide changes to laws, policies and guidelines and implement them as appropriate
  • Coordinate induction, learning and development activities, employee engagement activities, support in implementation of talent management and succession planning to respective teams
  • Ensure all new team members receive copy of the National Staff Policy Handbook and are informed of their benefits. Continue with support and advice on policies, as required.
  • Be responsible to ensure that personnel management matrices (personnel, leave, performance, recruitment, insurance, discipline, contracts etc.) are maintained and updated.
  • Be responsible for supporting the audit process and ensuring that documents, paperwork’s are made available as required
  • Support the Senior HR Manager in implementing new initiatives and policies as and when required

Hiring and Onboarding

  • Be responsible for implementing a transparent and inclusive recruitment process including posting adverts, establishing the interview committee, setting up interviews, reference checks, preparing offer letters and ensuring the proper paperwork and procedures are in place as per the defined protocols.
  • Be responsible for the smooth and sound onboarding of all new team members in Mercy Corps Nepal.
  • Ensure that the induction package is up to date and all new joiners receive the induction as per the Orientation checklist.
  • Provide HR induction to all new joiners as per the Orientation checklist.


  • Be responsible for the smooth off boarding of all the separating staffs, ensure all the paper works are timely completed with compliance to MC policies and procedures.
  • Conduct exit interviews of the separating staff and prepare a report for future reference
  • Support the Senior HR Manager in change management process and facilitate HR outplacement support to the separating staff as per the requirement.

Performance Management

  • Be responsible for maintaining performance management and probation assessment tracker and ensuring that all team members are aware regarding the performance management system
  • Support the Supervisors and staff in completing the probation assessment and Annual Performance evaluation forms
  • Facilitate refresher sessions on Performance Management system for all team members on an annual basis
  • Ensure that all the changes related to Annual performance reviews are updated in the HR database and HCM.

Compensation & Benefits

  • Ensure Salaries and benefits adhere to Mercy Corps salary scales and standing protocols.
  • Support in conducting periodic salary and benefit surveys with the INGOs to help ensure consistency and equity within the organization and appropriate comparability with peer organizations;
  • Ensure smooth and timely administration compensation and benefits for MC Nepal staff
  • Responsible for preparing salary schedule on a monthly basis pertaining to any changes in staff contract
  • Administer all health insurance issues including employee inquiries and communication with the insurance provider.

Contract Management and Administration

  • Ensure that the record in the HR database and HCM that includes contract expiry dates, annual performance evaluation and personal information and all documents related to HR as per defined protocols on monthly basis.
  • Update the Organogram on monthly basis to reflect changes in the staffing structure
  • Maintain and report employee statistical data, as requested.


  • Perform other duties as assigned by the supervisor.
  • Mercy Corps as a humanitarian agency is expected to response as and when crisis and humanitarian situation engulfs. As an MC employee, all staff are expected to be part of humanitarian and emergency response in addition to their regular roles and responsibilities in such situations.
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission. 


  • Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates
  • Ensure proper integration of GESI aspects into department/ program planning and implementation
  • Ensure all HR activities adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards
  • Ensure compliance with donor and Mercy Corps regulations related to emergency programming. 


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies. 

Organizational Learning 

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Supervisory Responsibility

Reports Directly To:  Senior HR Manager

Works Directly With:  Operations team, Finance team, Program team, and all HR related internal and externa stakeholders.

Knowledge and Experience
  • Completion of Bachelor’s degree in business administration. Specialization in HR is preferred.
  • Minimum of 3 years experience in Human Resources, Administration or Management is required.
  • Prior knowledge of Labor law 2075 and HR functions is required
  • Knowledge of current trends and practices in HR is required
  • Experience with business partnering, performance and talent management.
  • Experience of working on HR Information management systems.
  • Effective verbal and written communication, organizational, negotiation, prioritization and Microsoft Office applications.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Ability to work comfortably with an ethnically diverse staff.
  • Demonstrated ability to work independently and cooperatively with team member is required.
  • Ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Fluency in both written and spoken English is required, preferably local languages.
Success Factors

A successful Human Resources Officer should have good knowledge of generally accepted practices and procedures pertaining to human resource management. They should have the ability to interact effectively with international and national team and be willing to travel regularly to MC Nepal field offices and project sites.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Employment Type
Salary Grade
Job Location
Kathmandu, Nepal- with field visits as required.
Valid through
September 27, 2022
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Position: HR Officer

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